Tuesday, 22 October 2013
Reading Buses: Best In Britain
Reading Buses has been recognised as the best bus operator in the country at an awards in London last week.
The National Transport Awards citation reads "Bus Operator of the Year Reading Buses passenger and revenue growth is underpinned by solid performance improvements. High customer satisfaction is borne from a significant focus on improving staff morale, skills training, vehicle cleanliness and investment in new technology as well as improved on-board information displays. Recruitment changes have achieved 2% increase in female drivers."
The company, which is wholly owned by Reading Borough Council, also collected the award for "Dedication to Access for All" at the event, because it's fleet of 100% low floor buses - four years ahead of target deadline.
In the past year the frequency of its biggest route, the purple 17, was increased on Monday to Saturday services, boosting passenger numbers by 20%. There has also been a 25% growth in the Greenwave services and 17% more young people are using buses under the Solo.
On-line ticket sales have also increased by a massive ten times in value.
All in all, well done!