Thursday, 17 January 2019

Inspector Praises Health And Care Services In Reading

Reproduced from the Reading Chronicle - original story in full here

By Luke Adams Senior Reporter

Inspector review of health services in Reading full of praise

Representatives of the CQC, NHS and Reading Council meet to discuss review findings

A REVIEW of the town's health and social care system has praised the quality and compassionate nature of 'dedicated' staff.

The health watchdog carried out a review of the service, starting towards the end of October, which focussed on the needs of older residents.

Care Quality Commission (CQC) inspectors looked at Reading Borough Council, hospitals, the ambulance service, community health services, GP practices, care homes and home care agencies during the five-day scrutiny.

Councillor Tony Jones, lead member for Adult Social Care, said: "Overall, this is a very good report for Reading, which recognises our positive work and highlights examples of good practice, as well as providing constructive feedback on the way forward where gaps have been identified." 

Inspectors examined whether Reading was well-led and the effectiveness of commissioning and delivering services.

Cathy Winfield, chief officer of Berkshire West Clinical Commissioning Group, added: “One of the key challenges facing the NHS is the provision of care for our ageing population, so it is pleasing to see this CQC review has recognised the good quality and compassionate care we provide for older people.

“There are many factors involved when helping older people, their families and carers navigate the health and social care system at a time when they are all feeling rather vulnerable.

“We are now looking at what more can be done to further improve things and create renewed opportunities for joint working, so we can address the areas the CQC inspectors feel need more attention.”

The report identified many areas of good practices across the board. People in Reading are much less likely to be kept in hospital when they are ready to leave, compared to other similar areas of the country."

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